Shipping
Processing Time
Orders are processed and prepared for shipment within 1 business day. Once your order is ready, you’ll receive a confirmation email with your tracking number.
Delivery Time
- Domestic (Turkey): 1-3 business days
- International: Delivery times vary based on the destination country. Please allow 7-14 business days for international deliveries.
Shipping Rates
Shipping rates are calculated at checkout based on your location and the weight of your order. We offer free shipping for orders over a certain amount, which will be specified at checkout.
Tracking Your Order
After your order has been shipped, you’ll receive an email with a tracking number. You can use this number to track your package on the carrier’s website.
Returns
Return Policy
At Navaem, we want you to be completely satisfied with your purchase. If you’re not happy with your product, you may return it according to our return policy.
Eligibility for Returns
- Products must be unused and in their original packaging.
- Returns must be initiated within 30 days of the purchase date.
How to Return an Item
- Contact Us: Reach out to our customer service team at contact@navaem.com or +90 539 304 4492 to initiate the return.
- Prepare Your Package: Pack the item securely in its original packaging, including all parts and accessories.
- Ship the Package: Once your return request is approved, we will provide you with a return address. You are responsible for the shipping costs of the return.
Refunds
Refunds will be processed within 7-10 business days after we receive the returned item. The refund will be credited to the original payment method. Please note that shipping costs are non-refundable.
Exchanges
If you’d like to exchange a product, please follow the return process and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as per your preference.
For any questions or concerns regarding shipping and returns, please contact us at contact@navaem.com or call +90 539 304 4492. We’re here to help!
